The Delivery

Deliveries are provided by KIALA, UPS, UPS Access Point, La Poste, depending on the option chosen by the Customer when validating his Order.
We make every effort to ship your orders as quickly as possible and in the order in which they were placed.
We ship packages 2 business days to 2 weeks after receiving your payment.
The Customer must ensure that it has provided accurate and complete information regarding the delivery address.
The liability of J'AVOUE shall not be incurred in the event of delay in delivery, for any reason whatsoever. Consequently, no claim for compensation of any kind whatsoever may be claimed by the Customer at L'AVOUE.

Return Policy

In case of refund
The Customer has a right of withdrawal and a delay of 14 working days from the delivery of the order to return the Products.
Beyond this period of 14 days, the sale is firm and definitive
Returns are the responsibility of the buyer.

All returns must be notified by e-mail to: serviceclient@javoue.paris
Only items returned in their original packaging, new, unworn, unwashed will be accepted.

After verification of the articles and validation, Unless otherwise agreed by the Customer, we will make the refund using the same means of payment as that used for the transaction.
The refund of an order paid with a gift card or credit note will be refunded automatically with a credit note.

In case of exchange
Returns are the responsibility of the buyer.
The buyer will not have to pay for the delivery of the new order.
All returns must be notified by e-mail to: serviceclient@javoue.paris
Only items returned in their original packaging, new, unworn, unwashed will be accepted.

In the event that the Product delivered to the Customer is different from the Product ordered, or if it is delivered damaged, the return costs will be at the charge of J'AVOUE.